Privacy Policy
Effective Date: June 2026
MyKartStore ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the MyKartStore mobile application and website.
Information We Collect
When you use MyKartStore, we may collect the following information:
Personal Information
- Name
- Email address
- Mobile number
- Delivery and billing addresses
- Account credentials and profile information
Order and Transaction Information
- Product purchases and order history
- Cart and wishlist activity
- Refund and return information
- Wallet balance and wallet transaction history
- Payment transaction references provided by payment partners
Device and Usage Information
- Device type and operating system
- App usage information
- Log and diagnostic information
- Cookies and similar technologies where applicable
How We Use Information
We use collected information to:
- Create and manage customer accounts
- Process orders and payments
- Deliver products and services
- Manage returns, refunds, and wallet credits
- Send order confirmations and delivery updates
- Respond to customer support requests
- Improve application performance and user experience
- Prevent fraud, abuse, and unauthorized activities
- Comply with legal obligations
Payments
Payments within MyKartStore are processed through trusted third-party payment service providers such as Razorpay.
We do not store complete debit card, credit card, UPI PIN, or banking credentials on our servers. Payment information is handled according to the security and privacy practices of the payment provider.
Wallet Services
MyKartStore may provide an internal wallet feature for managing refunds, returns, promotional credits, or store balances.
Wallet balances are maintained within the platform and may be used according to applicable platform policies.
AI-Powered Recommendations
MyKartStore may use automated systems, including artificial intelligence technologies, to provide personalized product recommendations and improve user experience.
These systems may analyze browsing activity, purchase history, wishlist activity, and product interactions. Such information will be used only to improve the shopping experience and will not be sold to third parties.
Sharing of Information
We do not sell personal information.
We may share information with:
- Payment service providers
- Delivery and logistics partners
- Cloud hosting and technical service providers
- Customer support service providers
- Government authorities when required by law
All such sharing is limited to what is necessary to provide and operate our services.
Data Storage and Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect user data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies and Similar Technologies
MyKartStore may use cookies and similar technologies to:
- Keep users signed in
- Maintain cart and wishlist functionality
- Remember preferences
- Improve application performance
- Analyze usage patterns
Users may control cookie settings through their browser or device settings.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill orders
- Maintain transaction records
- Resolve disputes
- Comply with legal obligations
Children's Privacy
MyKartStore is not intended for children under the age of 13. We do not knowingly collect personal information from children.
User Rights
Depending on applicable laws, users may have the right to:
- Access personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request deletion of their account and associated personal information, subject to legal and business record retention requirements
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website and application with a revised effective date.
Contact Us
For privacy-related questions, data requests, or complaints, contact us at support@mykartstore.com